Know what
you’re choosing.

Your coach subscription

• Starter: $39/month, for up to 10 active, connected clients.
• Growth: $79/month, for up to 25 active, connected clients.

Prices are in USD. Available plans, any applicable taxes, and the final amount are shown at checkout. Creating a workspace does not start a subscription or take a payment. Client invitations and included Pro access require an active subscription.

The coach pays for the subscription. Connected clients receive coach-sponsored Custrd Pro while their connection and the coach’s subscription remain active. A client is never charged merely for accepting an invitation. An existing App Store subscription remains separate and must be managed through Apple; accepting an invitation does not automatically cancel or refund it.

Renewal, cancellation and billing

A paid coach subscription renews monthly until cancelled. Manage payment details or cancel future renewals from the Manage or cancel subscription button in your workspace. Cancelling stops the next renewal; the workspace shows when the current paid period ends. You do not need to submit feedback to cancel.

When a subscription ends, coach access and sponsored client access end. A client’s own Custrd account and existing food logs remain. If billing is overdue or incomplete, workspace access and new invitations may be restricted until payment is resolved.

Web subscription payments are handled through Stripe. Contact support@custrd.com for a billing problem or refund request. These coach web billing terms do not replace Apple’s rules for an App Store purchase.

Clients decide what to share

A private invitation is intended for the client email the coach enters. Accepting it requires signing in to that account and explicitly agreeing to share food-log nutrition. Clients choose whether to include no prior days, the last seven days, or the last thirty days. New entries are shared while the connection stays active.

The coach workspace displays the client’s name, connection dates, time zone, daily food-entry counts, and calorie, protein, carbohydrate and fat totals from shared app logs. This connection does not expose Apple Health records, private conversations, passwords, or billing details to the coach.

Clients can stop sharing at any time from My sharing. This removes the coach’s access to those logs through Custrd. It does not delete the client’s account or food logs, or retract information the client previously shared outside Custrd.

What the information can tell you

Food logs are self-reported. Nutrition values are estimates. A photo or log does not prove that a meal was consumed, and a missing entry does not mean a client missed a meal or a goal. Custrd is not a medical service and does not diagnose, prescribe treatment, or verify a coach’s professional qualifications.

Coaches remain responsible for their professional advice, their relationship with clients, and using shared information only for the coaching purpose the client agreed to.

Feedback and leaving

Coaches can send feedback from their workspace. Clients can optionally tell Custrd why they stop sharing. Feedback is private to Custrd and is used to understand product problems; it is not posted to the public roadmap or automatically shared with the coach. Please do not include client names or sensitive health information in feedback.

You can leave the explanation blank. Stopping sharing or cancelling a subscription does not depend on providing a reason.

Need help?

Email support@custrd.com. For account and personal-data requests, see the privacy policy.